Joseph & Mary’s Home (JMH), a Ministry of the Sisters of Charity Health System is recruiting for a full-time Assistant Director (AD).  The Assistant Director serves as the senior operational leader of JMH.  Working in partnership with the Executive Director, the Assistant Director oversees organizational operations, staffing, performance improvement, and regulatory compliance to ensure the organization operates efficiently while delivering safe, high-quality medical respite services for adults experiencing homelessness.

We offer an EXCELLENT health care benefit package, Paid Time Off (PTO), an employer pension plan and 403(b) retirement plan with employer match, tuition reimbursement, and a GREAT work environment!

Position Summary
As the Executive Director’s primary operational partner, this position develops and refines the systems, processes, and accountability measures that strengthen organizational performance, support staff, and advance JMH’s mission and long-term sustainability.

Reporting Relationship: Reports directly to the Executive Director.

Supervisory Responsibilities: Provides direct supervision to designated operational and residential staff and organizational leadership across administrative and interdisciplinary teams.

Essential Responsibilities

Operations
The AD leads the organization’s operational infrastructure, ensuring efficient administrative systems and organizational effectiveness.

Responsibilities include:
Oversee day-to-day business operations across Joseph’s Home and Mary’s Home.
Develop and improve operational policies, workflows, procedures, and internal controls.
Partner with the Executive Director and Sisters of Charity Health System on facilities, technology, security, capital improvements, and operational planning.
Manage vendor relationships, purchasing, inventory, maintenance, contracts, and operational resources.
Monitor operational expenditures, identify efficiencies, and support budget management with Finance.
Oversee administrative systems, records management, organizational communications, and document retention.
Ensure compliance with SCHS policies, licensing requirements, insurance standards, and applicable federal, state, and local regulations.
Coordinate emergency preparedness, facility safety, risk management, and business continuity planning.
Support implementation of strategic initiatives and organizational priorities.

Staffing
The AD provides leadership for workforce planning, supervision, and staff development.

Responsibilities include:
Supervise Residential Support Assistants and other designated staff.
Oversee staffing schedules, contractor utilization, vacancy management, and contingency planning to maintain 24/7 operations.
Lead recruitment, onboarding, orientation, training, and performance evaluations.
Provide coaching, performance management, and corrective action when appropriate.
Promote accountability, teamwork, employee engagement, and retention.
Partner with department leaders to identify staffing needs, succession planning, and workforce development opportunities.
Provide operational leadership during emergencies and other critical staffing situations.

Performance Improvement, Quality Assurance & Compliance
The AD leads JMH’s Performance Improvement (PI) and Quality Assurance (QA) program to strengthen organizational performance and ensure regulatory compliance.

Responsibilities include:
Develop, monitor, and report organizational performance measures, quality indicators, and operational dashboards.
Conduct audits of resident records, HMIS, InSync documentation, incident reports, and operational processes.
Ensure compliance with CARF standards, State of Ohio regulations, HMIS requirements, HIPAA, SCHS policies, and organizational procedures.
Coordinate accreditation activities, state monitoring visits, grant reviews, and external audits.
Develop and monitor corrective action plans and evaluate organizational performance trends.
Partner with staff to improve documentation, workflow consistency, and service quality.
Foster a culture of continuous quality improvement, accountability, and data-informed decision-making.

Qualifications

Required
Bachelor’s degree in Healthcare Administration, Business Administration, Public Administration, Nonprofit Management or a related field.
Seven or more years of progressive leadership experience in healthcare, medical respite, homelessness services, housing, or another complex human service setting.
Experience supervising multidisciplinary teams and leading organizational operations.
Demonstrated success in operational management, quality improvement, and workforce leadership.
Strong organizational, analytical, communication, and problem-solving skills.
Proficiency with Microsoft Office, Asana, HMIS, electronic health records, and organizational reporting systems.
Valid Ohio driver’s license.

Preferred
Master’s degree in a related field.
Experience with CARF accreditation, HMIS, and State of Ohio regulatory requirements.
Experience leading accreditation, audits, or continuous quality improvement initiatives.
Physical Requirements
Ability to move throughout residential and administrative facilities.
Ability to occasionally lift up to 25 pounds.
Ability to respond to emergencies, critical incidents, and operational issues.

Remote Status: On-Site
Salary: $80,000-$90,000 annually
Anticipated Start Date: On or before September 7, 2026

Qualified candidates should submit a cover letter and resume with the online application. Please go to sistersofcharityhealth.org/careers to fill out the application.

Joseph & Mary’s Home, a Ministry of the Sisters of Charity Health System is hiring a full-time Respite Care Manager (RCM). The RCM oversees the resident journey through Joseph & Mary’s Home, including referral management, intake and assessment, admissions, discharge planning, and alumni engagement.

We offer an EXCELLENT health care benefits package, Paid Time Off (PTO), an employer pension plan and 403(b) retirement plan with employer match, tuition reimbursement, and a GREAT work environment!

Reporting Relationship: Reports directly to the Executive Director.

The RCM serves as the primary point of contact for referral partners, hospitals, health systems, shelters, outreach teams, and community providers while maintaining oversight of census management, waitlists, resident flow, and program utilization. The role works closely with nursing, case management, residential staff, and community partners to ensure residents receive timely access to medical respite services and coordinated transitions to housing, healthcare, and community supports.

Essential Responsibilities

Referral and Intake Management

Serve as the primary contact for all referrals to Joseph & Mary’s Home.
Review and manage incoming referrals and pre-screen submissions.
Coordinate referral follow-up and communication with hospitals, healthcare systems, shelters, outreach teams, and community partners.
Conduct intake assessments and determine program eligibility in collaboration with clinical and program staff.
Maintain active waitlists and communicate admission status and timelines to referral partners.
Monitor referral trends, utilization, and barriers to admission.

Admissions Coordination
Coordinate admissions and bed placement across men’s and women’s programs.
Ensure all required admission documentation is completed accurately and timely.
Facilitate resident orientation and onboarding processes.
Coordinate initial interdisciplinary assessments and introductions to program staff and services.
Monitor census and support efficient bed utilization and turnover.

Discharge Planning and Care Transitions
Begin discharge planning upon admission and coordinate ongoing transition planning throughout a resident’s stay.
Collaborate with residents, hospitals, housing providers, healthcare providers, behavioral health agencies, and community organizations to support successful transitions.
Track discharge outcomes and identify opportunities to improve care transitions and housing stability.

Alumni Program Development
Develop and coordinate Joseph & Mary’s Home’s alumni engagement efforts.
Maintain relationships with former residents and support ongoing connections to healthcare, housing, and community resources.
Coordinate alumni events, volunteer opportunities, and peer engagement activities.
Track alumni outcomes and housing stability following discharge.
Support former residents interested in mentorship, peer support, and community involvement opportunities.

Community Partnerships and System Coordination
Maintain strong working relationships with hospitals, health systems, shelters, outreach teams, skilled nursing facilities, and community providers throughout Cuyahoga County.
Participate in community meetings and case conferencing as appropriate.
Support efforts to improve referral pathways and access to medical respite services.

Data, Documentation, and Quality Improvement
Ensure timely and accurate documentation within HMIS and InSync electronic records systems.
Monitor referral, admission, discharge, and outcome data to support reporting and quality improvement efforts.
Assist with accreditation, monitoring, and compliance activities related to admissions and resident transitions.
Support continuous improvement initiatives designed to strengthen resident outcomes and operational efficiency.

Qualifications
Bachelor’s degree in social work, counseling, healthcare administration, public health, or related field required.
Minimum of five years of experience in healthcare, homelessness services, care coordination, case management, discharge planning, or related human services settings.
Experience working with individuals experiencing homelessness and complex medical or behavioral health needs preferred.
Strong understanding of healthcare systems, housing systems, and community-based services.
Experience with HMIS and electronic medical record systems is required.
Valid driver’s license and insurable driving record required.

Remote Status: On-Site
Salary: $60,000-$70,000 annually
Anticipated Start Date: On or before September 7, 2026

Qualified candidates should submit a cover letter and resume with the online application. To do so, go to sistersofcharityhealth.org/careers.